Privacy Policy

Our Commitment:

Base31 is committed to protecting the privacy of the personal information of our customers, employees, volunteers, and partners.

Our practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect:

Base31 may collect personal information including:

-name
-email address
-mailing address
-phone number
-event preferences
-purchase history

We collect this information to support ticketing, events, communications, and operational activities.

For ticket purchases, payment information is processed by third-party providers such as Stripe or Square. Base31 does not store credit card information after transactions are completed.

Use of Personal Information:

Personal information may be used to:

-process ticket purchases
-administer events
-communicate about upcoming programming
-analyze audience trends
-improve services and marketing effectiveness

Information may be shared with event co-presenters or programming partners solely for the administration of events for which a ticket was purchased.

Base31 does not sell or trade mailing lists.

You may unsubscribe from marketing communications at any time using the unsubscribe link in emails.

Third-Party Service Providers:

Base31 works with trusted third-party providers to support services such as:

-ticketing platforms
-payment processing
-email communications
-website analytics and advertising

These providers are required to protect personal information and may only use it for the purposes of delivering their services.

Data Retention:

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to meet legal or regulatory requirements.

Cookies and Tracking:

Our website uses cookies and tracking technologies to improve user experience and measure marketing effectiveness.

These technologies help us understand how visitors use our website and allow us to provide relevant content and advertising.

We may use tools such as:

-Google Analytics
-Meta advertising tools
-remarketing technologies

You may adjust your browser settings to refuse cookies; however, some website functionality may be limited.

Media and Public Spaces:

Base31 venues are public environments where photography and recording may occur.

By entering a Base31 venue you acknowledge that you may appear in photographs or recordings used by Base31 for promotional or archival purposes..

Updates to this Policy:

Base31 may update this policy periodically. The most current version will always be available on the Base31 website.

Contact Information:

Questions regarding this policy may be directed to: marketing@Base31.ca

Code of Conduct:

Base31 staff and volunteers work to create a welcoming environment for all guests.

Mistreatment of staff, volunteers, performers, or patrons will not be tolerated. Base31 reserves the right to refuse admission or remove individuals from the premises without refund if their conduct is deemed disruptive or unsafe.

Usage Tracking

We use pixels, Cookies, and related tracking technology to measure the performance of our marketing efforts. For example, tracking opens and clicks in our emails.