EMPOWERING ONTARIO'S WORKFORCE
SKILLS FOR A
STRONGER
TOMORROW
The program offers two learning streams — one for individuals who are currently employed and looking to expand their skillset, and another for those who are unemployed or underemployed and seeking valuable training to help launch or advance their careers in hospitality provided by Loyalist College instructors.
This Employment Ontario program is funded in part by the Government of Canada and the Government of Ontario.
THE BUSINESS OF HOSPITALITY
January 27 + 28, 2026
PROGRAM HIGHLIGHTS:
Location: In-Person at Base31 at 26-343 County Road 22, Picton, ON K0K 2T0 (transportation supports available)
Participation Eligibility:
Anyone who meets these eligibility criteria can apply:
- Is an Ontario resident
- Currently be employed on a full or part time basis
We welcome applications from individuals of all backgrounds, including youth (15-29), women, Indigenous community members, racialized individuals, persons with disabilities, newcomers, and people who have experienced barriers to employment.
PROGRAM FOCUS:
Training Modules Include:
Day 1: The Guest Experience
- Designing the Guest Experience
- Fundamentals of Event Planning
- Service Recovery + Escalation Management
Day 2: The Business of Hospitality
- Budgeting Basics
- Record Keeping + Accounting
- Financial Analysis + Decision-Making
Each day also features a keynote presentation that connects classroom learning to real-world experience through storytelling, insight, and practical advice from leaders in the field.
Upcoming Keynote Speakers:
January 19: Maria Hristova, Co-Owner and Head of Retail from Kinsip House of Fine Spirits
January 20: Sarah Fox, Executive Director at Visit the County
PROGRAM HIGHLIGHTS:
Location: In-Person at Base31 at 26-343 County Road 22, Picton, ON K0K 2T0 (transportation supports available)
Participation Eligibility:
Anyone who meets these eligibility criteria can apply:
- Is an Ontario resident
- Currently unemployed or unemployed and seeking an apprenticeship
- Have a valid Social Insurance Number (SIN)
We welcome applications from individuals of all backgrounds, including youth (15-29), women, Indigenous community members, racialized individuals, persons with disabilities, newcomers, and people who have experienced barriers to employment.
Who Should Join:
- Committed to full participation in every module
- Eager to complete hands-on tasks and assessments
- Professional, respectful, and ready to collaborate
- Comfortable in hospitality-appropriate attire for practical exercises
Your Career Path After Graduation:
Graduates leave prepared for entry-level roles such as:
- Guest Services Representative
- Event Assistant or Event Support Staff
- Front Desk Support or Administrative Host
- Food & Beverage Attendant or Support Staff
Launch your hospitality career with confidence—gain the skills, experience, and opportunities to succeed in a fast-paced, rewarding industry.
PROGRAM FOCUS:
Topics Include:
- Day 1: Introduction to Hospitality
- Day 2: Guest Experience Essentials
- Day 3: Service Recovery & Professional Communication
- Day 4: Financial & Operational Basics
- Day 5: POS & Daily Operations
- Day 6: Cultural Awareness & Inclusive Service
- Day 7: Accessibility & AODA
- Day 8: Safety & Hazard Awareness
- Day 9: Emergency Response & Crisis Management
- Day 10: Events & Experience Management
HOW TO APPLY
Molly Gladstone
Email: [email protected]
Phone: (613) 242-0894
This Employment Ontario program is funded in part by the Government of Canada and the Government of Ontario.
WHY BASE31
With a focus on economic development, creative placemaking, and community building, Base31 is committed to shaping a stronger and more opportunity-rich future for the hospitality sector across Ontario.
